Books are supplied in a padded envelope.
Prints are supplied in an acid free tissue wrap and shipped in a mailing tube.
Please note the default shipping cost in the cart is for delivery within the UK, this will update when a shipping address within Europe or the Rest of the World is entered.
Shipping costs are as follows:-
UK - 3.50 GBP plus 1.50 per additional book or print
Europe - 6.30 GBP plus 3.00 per additional book or print
Rest of the World - 8.50 GBP plus 4.00 per additional book or print
Returns
If your order arrives in less than satisfactory condition:
Take a digital photo of your damaged item and the shipping container it arrived in.
Attach your photos to an email and send them to sales@phoma.co.uk. Please include your order number, item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
You will receive an email within 24-48 hours confirming that your return is being processed. If your return is confirmed, you may not need to mail back your order. We will process the refund or replacement within 48 hours.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
If a product is perfect, but not perfect for you, we invite you to return it for a full refund (minus shipping charges) by following these simple steps:
Please send an email to sales@phoma.co.uk and include your order number, item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
You will receive an email by return with an address to which you should return the item in its original packaging together with the your reason for the return. We strongly encourage you to return the item via a trackable method.
We typically issue your refund within 48-72 hours of receiving the package.